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52 Questions for Insane Conversations: What Are You Passionate About?
Wikipedia defines Passion (from the Latin verb patī meaning to suffer) as a term applied to a very strong feeling about a person or thing; an intense emotion compelling, enthusiasm, or desire for...
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FINAL Notice: Your Association is Expiring! An Open Letter to Association...
The email subject was “Final Notice: [Insert your favorite Association name here and henceforth] Membership Expiration” and the pitch was perfunctory. “Thank you, you’re about to be terminated, here’s...
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Your Strategic Relationships Can’t Thrive in a Vacuum
“Open the pod bay door, Hal.” “I’m sorry, Dave. I’m afraid I can’t do that.” – 2001: a Space Odyssey When astronaut Dave Bowman asked the Hal 9000 to open the door, he didn’t get the answer he...
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52 Questions for Insane Conversations: How Are You Disrupting Your Value Chain?
I learned years ago that “Value Creation is Derived From Value Chain Disruption!” Two decades of consulting has also proved that if you don’t disrupt your value chain, someone else will! So, when I...
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Be So Good That They Can't Ignore You!
That’s what a mentor drove into me years ago. It’s a work in progress, but incredibly rewarding when you help a great client achieve their desired outcomes. Sure, others can create more sizzle in their...
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The Best Business Relationships Are Personal
A recent exchange got me musing about a fundamental blind spot in North American business culture. I received a very kind and glowing reference letter from a client that began with, “Although my normal...
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5 Sure Ways to Turn Off Any New Relationship
Two prospective mentees recently reached out to me for my counsel. As is the case with most of my executive coaching or mentoring clients, a trusted source made the introduction based on my...
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End Overload with Information Visualization
In a world of information overload, the winners are the people and companies who communicate with the greatest clarity. Information visualization is extremely effective at conveying complex concepts,...
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Senior Leaders Must Show Up to Demonstrate Relationships
This is the season of sales kickoff meetings, when more than ever actions speak louder than words. By the time you are leading a company, you should be fully cognizant that nothing happens until...
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Five Competencies for Exceptional Customer Experiences
Over my career, I’ve done a lot of work around customer experience journeys, voice of the customer assessments, and helping global clients create exceptional customer experiences, which has made me...
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